Proofly Support
Need help with Proofly? Contact support by email and include your Support ID from the app if your question is about AI usage, subscription status, or a technical issue.
Email: support@proofly.cc
Where to find your Support ID
Open Proofly on your iPhone, go to Settings, then copy the Support ID. This helps us find your app record without requiring a user account.
Common topics
- Receipt scanning or importing problems
- AI receipt read limits and Pro subscription status
- Local OCR or manual entry fallback
- Deadline reminders and notification permissions
- Attachment preview or deletion questions
Subscriptions
Proofly Pro subscriptions are managed through Apple. You can manage or cancel your subscription from your Apple ID subscription settings. In Proofly, open Settings to restore purchases or manage your subscription.
Privacy and terms
Proofly is designed as a local-first app. You can read more about data handling and app terms below.